General Service and Protection Agent

Every day brings new chances for growth, exploration, and success at TJX Companies. You will be embraced by a vibrant team that celebrates individuality, promotes teamwork, and prioritizes your advancement. Whether you are based at one of the four global Home Offices, Distribution Centers, or Retail Stores such as TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you will discover abundant opportunities to learn, excel, and create an impact. Come be a part of the TJX family, a Fortune 100 company and the top off-price retailer worldwide.

Job Description of General Service and Protection Agent:

Opportunity: Contribute To The Growth Of Your Career

Backing up the General Service and Protection Agentt involves executing core duties that revolve around serving as a visible deterrent to thwart possible loss or dishonesty and utilizing a body-worn camera. The focus is on enriching the customer's shopping journey and maintaining a solid partnership with store teams and loss prevention efforts. Exercising sound decision-making is essential for ensuring personal safety, the safety of others, and protecting the Company's brand. Following Company policies diligently and supporting its culture and values are integral aspects of this position.

• Sustains an appropriate and orderly attitude in the specified location at the store's entrance
• Serve as a conspicuous deterrent to ward off possible loss or dishonest behavior
• Take the time to go through the Store Emergency Response Guide attentively to comprehend its guidance
• Comply with the Company's regulations by dressing in the full authorized uniform while also having a Body Worn Camera securely attached
• Extend a respectful greeting to clients, demonstrate politeness and deference
• Secure and uphold a position at the forefront of the store or in a specific section
• To address customer requests for help, rely on the Company radio to direct customers to store management or customer service for the necessary assistance
• Be vigilant and report any suspicious behavior or critical incidents to LP or store management as soon as possible
• Conduct a final security check in coordination with a member of the management team
• Adhere to the policies and procedures that have been put in place by the organization
• Outline required occurrences for AIIM Case Management documentation
• Completes tasks as directed by superiors.

Qualification of General Service and Protection Agent:

• Adequate verbal and written communication abilities
• Making sound choices involves utilizing critical thinking skills
• Exhibiting the capability to initiate actions and excel autonomously
• Effectively prioritizes tasks and organizes time management
• Endowed with the capacity to stay on one's feet for a long time
• A brief history of retail or security work spanning up to two years

Benefits of General Service and Protection Agent:

• Discount opportunities for associates; Employee Assistance Program inclusion; smoking cessation support available; bereavement assistance for employees; 401(k) contributions matched by associates; discounted child care and cellphone plans; insurance options for pets and legal needs; credit union financial services; referral bonuses offered.
• Those who meet the requirements for service or hours are also eligible to receive: 401(k) matching contributions, health benefits including medical, dental, and vision coverage, a Health Savings Account (HSA), a Flexible Spending Account (FSA) for medical expenses, life insurance, as well as short and long-term disability coverage. Moreover, they are entitled to paid parental leave, holidays, vacation days, and sick leave, along with discounts on auto and home insurance, enrollment in a scholarship program, and support for adoption purposes.
• The provision of benefits adheres to the terms specified in the applicable plan or program and is subject to occasional adjustments.