Mobile Service Advisor

Job Summary of Mobile Service Advisor:

Mobile Service Advisor, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Service Advisor excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Service Advisor, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities of Mobile Service Advisor:

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Service Advisor, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Qualification of Mobile Service Advisor:

• High School Diploma/GED
• Retail experience is desired, alongside a minimum of six months of experience in customer service and/or sales.
• Advocate for customer satisfaction, skilled in maintaining a balance between ensuring customer happiness and meeting business performance expectations.
• Displaying a genuine desire to join the game-changing T-Mobile store team, exhibiting a willingness to collaborate with fellow team members and store leadership to exchange insights, uphold high standards of customer service, and efficiently address any customer queries or concerns.
• In a rapid sales environment, the imperative drive to compete and self-belief play vital roles in achieving success.
• To be considered, one must be 18 years of age or older
• Possessing the necessary legal permissions to work in the United States

Benefits of Mobile Service Advisor:

• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan
• For new full-time employees, paid time off and 12 paid holidays are provided each year, totaling about four weeks off, while part-time employees can expect around 2.5 weeks off annually. The company also offers paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, and college coaching. Additionally, employees are eligible for short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

T-Mobile USA, Inc. stands by its stance as an organization that fosters inclusivity and diversity. Employment decisions within the company are structured to be free from bias or discrimination based on characteristics like age, race, ethnicity, religion, gender, sexual orientation, nationality, marital status, citizenship, veteran status, disability, or any other protected status as stipulated by federal, state, or local statutes. Acts of discrimination, retaliation, or harassment pertaining to any of these attributes are incongruent with the company's values and will not be condoned.