In-Store Sales Associate

Job Summary of In-Store Sales Associate:

In-Store Sales Associate, Store-in-Store form an essential component of the Retail team, focused on elevating the T-Mobile brand presence within partner stores and underscoring the significance of customer engagement in achieving favorable results. As advocates for the brand, they bring a dynamic energy and enthusiasm to the promotion of products and services. Thriving in fast-paced environments marked by rapid technological advancements, they remain attuned to evolving customer needs and the ever-changing retail landscape. In-Store Sales Associate excel in cultivating strong customer connections through meaningful interactions that prioritize understanding and addressing individual needs, displaying a genuine passion for educating customers and offering tailored recommendations.In-Store Sales Associate consistently exceed performance goals by following ethical practices, delivering high-caliber sales results, and ensuring superior customer satisfaction while upholding quality standards.

Responsibilities of In-Store Sales Associate:

• Actively connects with a diverse customer base within a fast-paced retail landscape. Utilizes digital technology proficiently, communicates clearly, enlightens customers, and emphasizes the value of T-Mobile solutions.
• In the In-Store Sales Associate position, you will consistently make use of online resources to aid customers in their interactions and the orientation process. Your primary objective will be to identify customer requirements and use sales methods that prioritize offering solutions to fully illustrate the value of T-Mobile offerings. By suggesting wireless solutions and introducing customers to the functionalities of the T-Mobile app for self-service assistance, you will strengthen customer connections and guarantee their happiness.
• Participate in comprehensive instruction on optimizing the T-Mobile in-store experience, mastering new proficiencies, merchandise details, operational procedures, and system knowledge. Keep abreast of personal progress, promotional updates, and Hub communications to ensure constant readiness for customer interactions. Continuously enhance one's abilities to deliver top-notch service standards. Cooperate with nearby store branches to effectively onboard customers. Engage in skills development exercises, knowledge dissemination activities, and store management tasks like opening and closing procedures. Responsible for handling kiosk keys, securing assets, and promptly reporting any security concerns to the management.
• Customer-centric enthusiast. Your persona radiates a deep-seated passion for customer interaction, characterized by a genuine and amiable approach towards clientele. Your adeptness lies in establishing personal connections, mirroring the customer's tempo, fostering trust, and solidifying loyalty in each encounter. Your unwavering dedication is towards delivering exceptional service and consistently going above and beyond to exceed customer expectations. Actively engaging with potential customers to drive sales initiatives within the store is a fundamental aspect of your role. Following through with customers, securing referrals, overseeing the Be Back processes, and nurturing relationships with both new and loyal customers are integral to your responsibilities. Furthermore, you are entrusted with the authority to execute price overrides for the specialty offers catered to National Retail.
• Establishes partnerships with local leadership and teams to improve the customer experience throughout various stages, including setting up accounts, providing support for devices, and managing account-related services.

Qualification of In-Store Sales Associate:

• High School Diploma/GED
• The ideal candidate would have six months or more of experience in customer service and/or sales, with a preference for those coming from a retail setting.
• Skilled at prioritizing customer contentment while also meeting key performance metrics, enthusiastic about building genuine connections and fostering positive customer experiences.
• Manifesting a strong aspiration to be an integral part of the transformative T-Mobile store team, with a proactive approach to engaging with peers and store supervisors to foster a culture of shared learning, exceptional customer service delivery, and prompt issue resolution.
• Drive to excel and confidence are key attributes for success in a fast-paced retail sales environment.
• The minimum age for eligibility is 18 years
• Authorized by law to engage in employment within the United States

Benefits of In-Store Sales Associate:

• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan
• Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

Maintaining a workplace that respects diversity and promotes a fair employment environment is at the core of T-Mobile USA, Inc.'s policies. The company affirms its commitment to ensuring that all employment-related determinations are objective and impartial, without consideration of age, race, color, religion, gender identity, sexual orientation, national origin, or any other legally protected status. Any form of discrimination, retaliation, or harassment that contradicts these standards is against the company's ethos and will not be sanctioned.