Assistant Store Manager

Job Summary of Assistant Store Manager:

The Assistant Store Manager collaborates with the Store Manager to guide and support the store staff in achieving T-Mobile's goals of securing a strong customer base and ensuring success in Mobile Expert initiatives.

Responsibilities of Assistant Store Manager:

• Customer:Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Qualification of Assistant Store Manager:

• Completion of high school diploma or GED is mandatory
• year of experience in customer service and/or sales is required, with a preference for retail background
• Communication (Required)
• Leadership (Required)
• Store Operations
• A minimum age requirement of 18 years must be met
• Authorized by law to work in the United States

Travel demand (Yes/No): Not applicable

DOT Regulated:

• Not subject to DOT regulations
• Safety-Sensitive Role (Yes/No): No

Benefits of Assistant Store Manager:

• Both full-time and part-time workers receive equivalent benefits upon meeting the eligibility criteria. Our comprehensive package includes medical, dental, and vision coverage along with a flexible spending option
• k), stock awards for employees, the option to purchase company stocks at a discounted rate, compensated time off including holidays, and parental leave with pay are all part of the comprehensive benefits package offered to new hires, equating to approximately four weeks for full-time staff and 2.5 weeks for part-time staff each year
• Family building benefits, back-up care, improved family assistance, financial aid for child care, educational aid, higher education guidance, disability coverage for short and extended periods, optional accidental death and dismemberment protection, additional accident coverage, discretionary life insurance, optional disability coverage, and optional long-term care insurance.

T-Mobile USA, Inc. ensures equal opportunities for all its employees without discrimination based on age, race, ethnicity, religion, gender identity, sexual orientation, or any other protected status according to federal, state, or local laws. The company emphasizes a non-discriminatory approach to the employment relationship, prohibiting any acts of discrimination, retaliation, or harassment related to these factors. T-Mobile remains steadfast in its commitment to conducting business in a manner that respects diversity and inclusion.