Customer Support Associate

Job Summary of Customer Support Associate:

The Customer Support Associate plays a crucial role in promoting a sales environment centered on customer satisfaction and product excellence, ensuring that store activities align with our fundamental values. Responsibilities include executing sales-related tasks such as managing merchandise, processing inventory, and maintaining order in the stockroom. Our passion drives our work, and we are convinced that our team creates an unparalleled setting for professional development and personal enrichment

Responsibilities of Customer Support Associate:

• Manages merchandise handling by storing items correctly, tagging them, and facilitating easy access for restocking on the sales floor. Rearranges merchandise when required to optimize storage capacity.
• Guarantees that new products receive appropriate merchandising and timely representation.
• Precisely inputs all arrival records into the electronic database, cross-checks product invoices with received items when necessary. Promptly and accurately processes transfers between stores and fulfills Locate requests.
• Ensures that visual presentation materials, props, and signs are promptly received and handled, and correctly organizes storage for items such as hardware, hangers, and sign holders.
• Engages in adjustments to pricing and markdowns.
• Notifying store management about cash requirements.
• Provides help with implementing visual instructions like setting up the floors, changing window displays, arranging visual presentations, positioning signage, and more, as instructed.
• Aids in maintaining cleanliness and orderliness in a boutique setting
• Demonstrates, upholds, and advocates for the Most Amazing Personal Service (MAPS) principles and benchmarks, ensuring a seamless multichannel interaction
• Encourages a participatory and cooperative method for addressing issues
• Actively pursues chances for personal growth and willingly seeks input from others

Qualification of Customer Support Associate:

• Obtaining a high school diploma or its equivalent is necessary for many entry-level positions
• Prior experience with handling inventory or operating cash registers is advantageous
• The minimum age requirement is set at 18 years or above
• Excellent communication skills
• Exceptional aptitude in handling customer inquiries and concerns
• Proficient organizational abilities and adept at managing multiple tasks in a dynamic setting
• Capable of acquiring or adjusting to the technological tools offered by the organization
• Proficiency in performing tasks while being on feet for the majority of the work hours is required
• Proficiency in completing tasks swiftly and meeting tight deadlines
• Displaying cooperative skills
• Companies seek exposure to strategies of visual merchandising and the placement of products
• Engage with clients, colleagues, and supervisors; utilize a headset for communication
• Consistent presence is crucial for this role to guarantee sufficient staffing levels to support the company's goals. The capacity to accommodate a variable work timetable, which may involve evenings, weekends, and holidays, is necessary.

Physical Requirements of Customer Support Associate:

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

As we expand, we continuously welcome applications from skilled individuals interested in joining our store staff. Applications are evaluated to assess the alignment of your qualifications with the job requirements when a position becomes available. You are encouraged to submit applications for any position and at any store, even if there are no current vacancies.

Chico's FAS, Inc. ensures fair employment opportunities for all individuals, regardless of factors such as race, religion, marital status, age, or national origin. Discrimination based on physical or mental abilities, medical conditions, pregnancy, genetic information, gender, sexual orientation, or military background is strictly prohibited for Chico's FAS, Inc., in accordance with applicable federal, state, and local regulations.