Sales Team Lead

Job Summary of Sales Team Lead:

In supporting Management, the Sales Team Lead champions a sales culture centered on customers and products, ensuring that our fundamental values and principles direct the operations of the store to deliver outstanding customer satisfaction and optimize financial performance. We take pride in our work, firmly believing that our workplace is unparalleled in offering opportunities for teamwork, education, and advancement

Responsibilities of Sales Team Lead:

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.

Qualification of Sales Team Lead:

• Attainment of a high school diploma or an equivalent credential is a prerequisite
• Preference is given to candidates with over a year of experience in retail or sales management
• Individuals need to reach the age of 18 before engaging in the activity
• Outstanding verbal and written communication expertise
• Exceptional talent in ensuring customer satisfaction through effective communication
• Having the ability to grasp and adjust to the technological tools offered by the company
• Familiarity with the administrative components of managing a store
• Excellent organizational aptitude and capacity to juggle numerous responsibilities in a dynamic workplace
• Skilled in interacting with customers
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements of Sales Team Lead:

• Remaining on foot or moving constantly accounts for a significant portion, ranging from 67% to 100%, of an 8-hour shift
• During 1-33% of an 8-hour shift, there are instances of occasionally lifting objects that weigh up to 50 lbs
• Around one-third to two-thirds of the shift involves climbing tasks

We are consistently seeking top talent to join our store teams to accommodate our growth. Applications are welcome at any time, and we will evaluate them to match qualifications with our position requirements when a vacancy arises. You are encouraged to apply to various locations and positions, even if they are not immediately available. Individuals with disabilities can request assistance during the application process by contacting their local Store Manager for support.

Chico's FAS, Inc. is committed to being an equal opportunity employer, refraining from discriminatory actions based on race, color, age, gender, religion, disability, pregnancy, genetic information, military status, or any other legally protected category at the federal, state, or local level.