Retail Customer Care Representative

Job Summary of Retail Customer Care Representative:

Retail Customer Care Representatives are responsible for identifying customer needs and recommending suitable products or services that meet those needs

Responsibilities of Retail Customer Care Representative:

Retail Customer Care Representative are responsible for building and maintaining relationships with both existing and potential clients:

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
• Learn and uncover customers' needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Refine your sales skills through outbound calls to current Verizon customers interested in our products and services.

Benefits of Retail Customer Care Representative:

Verizon's benefits program is constructed in a manner that aids you in fulfilling your career and personal objectives holistically. Our total rewards package initiates from your first day on the job and comprises an array of benefits, such as health and wellness benefits, a 6% contribution match on your 401(k), stock awards, over four weeks of paid time off (inclusive of vacation, holidays, and personal days), discounted Verizon products and services, paid parental leave of up to four months, tuition assistance of up to $8K per year, and other rewards that facilitate your growth and success.

Qualification of Retail Customer Care Representative:

• High school diploma or GED.
• One or more years of work experience.
• Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
• Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.
• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

At Verizon, we welcome all applicants to apply for this position, regardless of whether they meet all of the preferred qualifications.

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