Retail Support Manager

Job Summary of Retail Support Manager:

The Retail Support Manager is tasked with supporting the Store Manager in fostering a customer-centric sales environment that places a high priority on product quality and service excellence, with a commitment to integrating the organization's core values and guiding beliefs into all store operations. This encompasses oversight of sales processes, asset protection, and HR management to deliver exceptional customer experiences and drive profitability. We are dedicated to our mission and firmly believe that our team creates a workplace that is exceptional for personal and professional development

Responsibilities of Retail Support Manager:

• Studies sales reports and key performance indicators to determine the business's requirements; Together with the Store Manager, implements in-store business and sales strategies.
• Clearly states and communicates expectations, ensuring accountability for the store team and themselves to meet brand, performance, and behavior standards.
• Supervises the budgeting process for payroll and supply expenditures.
• Oversees and manages primary operational tasks like scheduling, conducting audits to reduce theft, completing physical inventory counts, carrying out opening and closing procedures, reviewing timesheets, ensuring accurate payroll documentation, and overseeing merchandise flow processes.
• Oversees financial transactions proficiently within policy boundaries, which include cash management, price modifications, and product handling; ensures the accurate and policy-consistent completion of all register transactions.
• Secures compliance with all relevant laws, measures for loss prevention, operational procedures, and checks; carries out training sessions for employees to emphasize proper controls.
• Oversees the administration of operational activities, which encompasses inventory handling, restocking merchandise on the sales floor daily, and managing physical inventory audits.
• Ensures that the Brand's appearance, structure, and upkeep align with its identity.
• Encourages a culture of top-tier performance, driving the sales team to accomplish their specified sales and productivity targets.
• The sales team must be proficient in all aspects of product information, achieved through effective training programs.
• Provides coaching and support to enhance fulfillment and success in sales endeavors.
• Stimulates and motivates the store team by fostering a joint vision and embodying core values.
• Emphasizes the importance of inclusivity and teamwork in problem-solving efforts.
• Communicates with store staff and the Store Manager to inspire progressive adjustments.
• Wants to grow personally and openly solicits feedback to enhance leadership skills.
• Models, imparts, and advocates for the Most Impressive Personalized Assistance (MIPA) standards and guidelines, ensuring a coherent across-the-board customer experience.
• Applies diverse techniques to project sales expectations and imparts knowledge about the product to customers. Recommends suitable merchandise choices or aids in finding and procuring items in line with customer needs and preferences.
• Assures swift handling of customer complaints.
• Ensures a rapid and effective register experience by staying updated on payment policies, coupon acceptance guidelines, return processes, security measures, and other relevant operational procedures.
• Ensures the team sustains regular client engagement through the use of the customer book, active involvement in rewards programs, and encouraging customers to join.
• Assists in the identification, hiring, and advancement of a high-performance team.
• Endorses, enforces, and provides ongoing support for all training sessions, seminars, etc.
• Analyzes and mentors the store team to enhance their performance.
• Works with the SM to swiftly and effectively resolve human resources issues.
• Fosters associate and team engagement by recognizing and rewarding employees for exceptional performance.
• Supervises that the store team abides by all employment practices and policies implemented within the company.

Qualification of Retail Support Manager:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Able to learn or adapt to technology provided by the company
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Strong leadership qualities, training and team building skills
• Knowledge of administrative aspects of store operations
• Able to communicate with customers and staff
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirementof Retail Support Manager:

• The time spent standing or walking comprises a significant percentage, from 67% to 100%, of the total 8-hour shift
• In the duration of an 8-hour shift, a certain percentage, ranging from 1% to 33%, is spent on lifting objects that can weigh up to 50 lbs
• Repetitive elevation tasks - making up 34% to 66% of a standard 8-hour workday

As we continue to expand, we are seeking talented individuals to join our store teams by accepting applications on an ongoing basis. When a position becomes available, we will assess your application to determine its alignment with our requirements. You can apply for any position or at any store location at any time, even if the specific role is not currently vacant. Applicants with disabilities are offered accommodation during the employment process.

Chico's FAS, Inc. commits to providing a workplace free from bias and discrimination, where all employees are treated equitably and opportunities for employment are based on merit and qualifications rather than considerations such as race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, genetics, gender, sexual orientation, military service, veteran status, or other protected categories.