Store Operations Assistant Manager

Job Summary of Store Operations Assistant Manager:

In order to guarantee a positive customer experience and optimal profitability, the Store Operations Assistant Manager is in charge of assisting the Store Manager in fostering a sales culture that is customer and product-focused. This culture places our values and guiding principles at the center of all store operations, including managing sales operations, asset protection, and human resources functions. We are passionate about what we do, and we think that working with our teams is the best way to develop professionally.

Responsibilities of Store Operations Assistant Manager:

• Reviews sales records and key performance indicators to identify the business's necessities; Works with the Store Manager to implement retail business and sales strategies at the store.
• Clearly communicates expectations, ensuring accountability for the store team and themselves to achieve brand, performance, and behavior standards.
• Directs the budget management for both labor expenses and purchasing costs.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Manages financial tasks competently by adhering to regulations, encompassing cash flow control, price modifications, and merchandise operations supervision; ensures the accurate and policy-aligned completion of all register transactions.
• Confirms adherence to all applicable laws, policies for preventing losses, operational procedures, and controls; implements associate training to uphold the correct controls.
• Supervises the execution of operational processes, including managing inventory movements, ensuring optimal product levels on the sales floor, and conducting physical inventories.
• Ensures that the Brand's visual representation, order, and maintenance accurately represent its essence.
• Instills a culture of excellence in performance, motivating the sales team to achieve their set sales and efficiency goals.
• Equipping the sales team with expertise in product knowledge is essential for delivering exceptional customer service.
• Helps with locating fulfillment and improving selling techniques through hands-on support.
• Inspires and motivates the store team by creating a shared vision and exemplifying core principles.
• Backs a collective and inclusive strategy for addressing challenges.
• Collaborates with store staff and the Store Manager to promote constructive evolution.
• Is motivated to seek personal development opportunities and readily asks for feedback to strengthen leadership skills.
• Showcases, educates, and supports the Most Distinguished Client Relations (MDCR) principles and standards, providing a harmonized omni-channel support system.
• Utilizes a variety of approaches to anticipate sales targets and educate customers about product details. Recommends merchandise options or aids in locating and acquiring products based on customer needs and preferences.
• Secures timely resolution of customer grievances.
• Stays informed about operational policies including payments, coupon acceptance, returns, exchanges, security practices, and other relevant aspects to ensure a quick and efficient register experience.
• Ensures the team remains in constant contact with clients by utilizing the customer list, actively participating in loyalty programs, and promoting customer sign-up.
• Supports in assembling, recruiting, and empowering a high-performing team.
• Supports, enacts, and delivers post-training assistance for all instructional workshops, seminars, etc.
• Provides feedback and coaching to the store team for performance enhancement.
• Works alongside the senior management to promptly address human resources challenges.
• Encourages team and individual involvement by recognizing and rewarding employees for outstanding achievements.
• Guarantees that all employment practices and policies are adhered to by the store team.

Qualification of Store Operations Assistant Manager:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Able to learn or adapt to technology provided by the company
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Strong leadership qualities, training and team building skills
• Knowledge of administrative aspects of store operations
• Able to communicate with customers and staff
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirement of Store Operations Assistant Manager:

• Standing or walking continually constitutes a substantial portion, between 67% and 100%, of the regular 8-hour work schedule
• Lifting weights of up to 50 lbs. is required occasionally, taking up a portion of time between 1-33% during the 8-hour shift
• Regular vertical movement - accounting for 34% to 66% within an 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.