Mobile Store Sales Consultant

Job Summary of Mobile Store Sales Consultant:

Mobile Store Sales Consultant, Store-in-Store are valued team members within the Retail division, entrusted with representing the T-Mobile brand at key partner locations to engage effectively with customers and drive positive outcomes. Functioning as brand champions, they are instrumental in creating a vibrant atmosphere around the range of products and services available. Their proficiency lies in establishing and nurturing customer relationships through impactful interactions, showcasing a keen talent for understanding customer requirements and delivering informative product demonstrations and recommendations. Mobile Store Sales Consultant consistently outperform expectations through their commitment to ethical conduct, superior sales performance, and the delivery of top-notch customer experiences that adhere to quality standards.

Responsibilities of Mobile Store Sales Consultant:

• Interacts with a wide variety of customers in a busy retail environment. Utilizes digital platforms effectively, communicates professionally, educates clients, and demonstrates the advantages of T-Mobile products and services.
• The responsibilities of a Mobile Store Sales Consultant involve utilizing digital self-service platforms to support customers effectively and onboard them efficiently. Your main task will include recognizing the needs of customers and utilizing sales strategies that emphasize offering solutions to showcase the advantages of T-Mobile products and services. By recommending appropriate wireless solutions and introducing customers to self-service options through the T-Mobile app, you will enhance customer relationships and ensure their satisfaction.
• Immerse in a thorough training program centered around the T-Mobile in-store environment, gaining expertise in fresh abilities, merchandise, processes, and system functionalities. Stay informed about individual performance metrics, current promotional campaigns, and Hub announcements, striving to consistently meet customer expectations. Foster partnerships with adjacent store locations to facilitate seamless customer transitions. Practice and share skills, coordinate store operations, and execute opening and closing protocols. Adhere to protocols pertaining to key management, kiosk security, and asset protection, promptly escalating any discrepancies to the appropriate personnel.
• Dedicated to customer-centric values. Your approach exudes zeal and friendliness when catering to customers, allowing you to establish rapport effortlessly, synchronize with their pace, and cultivate enduring relationships. Your focus is on instilling confidence and building lasting connections with every client engagement. Your unwavering commitment is towards delivering exceptional service and consistently surpassing customer prospects. Taking the lead in initiating contact with potential customers is part of your strategy to elevate sales initiatives within your jurisdiction. Furthermore, your duties encompass following up with clients, garnering recommendations, overseeing the Be Back procedures, and nurturing associations with both fresh and existing customers. In your capacity, you are empowered to perform modifications to prices for our exclusive deals designed for National Retail.
• Develops relationships with nearby managers and teams to assist in enhancing the customer journey, starting from setting up accounts, offering device support, and managing ongoing account services.

Qualification of Mobile Store Sales Consultant:

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age
• Legally authorized to work in the United States

Benefits of Mobile Store Sales Consultant:

• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan
• Employees are granted 12 paid holidays as well as paid time off, equivalent to four weeks for new full-time employees and approximately 2.5 weeks for new part-time employees per year. In addition, the company provides paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, and college coaching. Further benefits include short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

T-Mobile USA, Inc. emphasizes the value of equal opportunities for all individuals in the employment relationship. Decisions related to hiring, promotion, or any aspect of employment will be devoid of biases related to age, ethnicity, religion, gender, nationality, marital status, veteran status, disability, or any protected characteristic recognized by federal, state, or local regulations. The company stresses a zero-tolerance policy towards discrimination, retaliation, or harassment on the basis of these protected factors.