Retail Operations Manager

Job Summary of Retail Operations Manager:

As a Retail Operations Manager, you are prepared to set the standard, fully commit, and inspire and enable your team to put forth their best effort in excelling at connecting customers with their needs.The role involves overseeing all activities at a T-Mobile store, requiring knowledge of various retail functions such as recruitment, scheduling, staff development, promotional strategies, theft prevention, and team management. You are the main channel of communication for the store's staff members.

Responsibilities of Retail Operations Manager:

• Analyzing store employees' customer interactions comprehensively, delivering feedback that will be utilized in development, training, and coaching discussions, with the end goal of ensuring that the team completes their assigned trainings in a timely manner.
• Provide support in addressing customer concerns to enhance their interaction with the T-Mobile brand and meet their expectations effectively.
• Establish ownership of your store's prosperity and embrace accountability for fulfilling the job-related requirements of your workforce, guiding store leadership, coordinating staffing and schedules, monitoring labor expenses, executing promotional campaigns, ensuring security measures, and overseeing all store functions.
• Enhance operational efficiency by overseeing store functions, tracking sales and inventory, managing sales tracking, and introducing new store programs and initiatives.
• Uphold a tidy and well-maintained store environment consistently.
• When looking to bring on new team members, aim to recruit individuals who are enthusiastic about developing enduring connections with customers and are excited about the T-Mobile Brand, as well as digital technology.
• Extend help to your team by providing development, training, and mentoring support, fostering behaviors that can result in securing a place in our customers' hearts and the triumph of store employees.
• Stay abreast of the newest products, services, training sessions, and leadership techniques to demonstrate effective leadership and be a reliable source of information for your team.
• Champion team-based projects that contribute to building an environment where everyone feels valued and included
• Accountable for the overall performance outcomes within the store environment. Implement strategies to enhance operational effectiveness in order to reduce vulnerabilities and safeguard the store's resources. Achieve financial targets through the assessment of critical metrics. Explore methods to supervise and regulate store expenditures.
• Demonstrate your commitment to your team success by creating personalized performance management plans and engaging in individualized discussions, while also celebrating accomplishments through recognition and rewards.
• Confirm that employees meet or exceed the monthly success measurements set for the store
• Accomplish or surpass the sales expectations in the store.

Qualifications of Retail Operations Manager:

• High School Diploma/GED
• Bachelor's Degree Pref
• 2-4 years Management experience in retail sales
• 2-4 years Sales & sales management experience
• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No):No

DOT Regulated:

• DOT Regulated Position (Yes/No):No
• Safety Sensitive Position (Yes/No):No

Benefits of Retail Operations Manager:

• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account
• Newly hired full-time staff can enjoy up to 4 weeks of paid time off per year, including holidays, while part-time employees may receive approximately 2.5 weeks off annually, in addition to benefits like employee stock grants and stock purchase plans.

T-Mobile USA, Inc. promotes a workplace atmosphere that values diversity and inclusivity, ensuring that all employment decisions are made without bias towards age, race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status. Discrimination, retaliation, or harassment based on these characteristics is deemed incompatible with the company's standards of conduct and will be dealt with seriously. The company is committed to upholding equal opportunities for all employees and fostering a culture of respect and professionalism across the organization.