Customer Account Specialist

Job Summary of Customer Account Specialist:

A Customer Account Specialist at Banner Bank is responsible for providing backup assistance and coverage as a teller or banker across several retail branches within a designated geographic area. Your mission is to ensure that every client has a positive and memorable interaction with the Bank while processing their transactions accurately and quickly. You will be expected to suggest and promote bank products and services that could assist clients in achieving their financial goals. This role requires you to travel between branches daily.

Qualification of Customer Account Specialist:

Banking professionals must also be well-versed in regulatory and compliance requirements in the financial industry. This includes knowledge of federal and state banking laws, as well as ethical practices:

• The position requires a candidate with at least one-year teller experience and a sales background with a proven track record of meeting established targets
• Skilled at prioritizing and arranging tasks, activated with introductory abilities in problem solving, negotiation, and quantitative analysis
• It is important to have a good telephone manner as it demonstrates professionalism and good communication skills to others
• Exceptional customer service skills combined with excellent interpersonal aptitude; proficient in building and sustaining productive relationships with customers

Requirements of Customer Account Specialist:

• Complete an uncomplicated form and respond to several uncomplicated questions
• Complete a short quiz to give us a glimpse into your approach to work
• Arrange a phone interview with the recruitment or hiring staff for the first level of review
• Set up an in-person meeting with the manager and a few key team members for an on-site interview
• Secure an opportunity that is appropriate for your experience level and Banner's industry
• Looking to Start Your Career? Make Sure to Pass Your Background Check First

Benefits of Customer Account Specialist:

• The hourly pay for this job starts between $18.00 and $19.00, and based on experience, employees are eligible for a $1.50 premium on top of their base pay
• Incentive potential
• A full spectrum of employee benefits are at your disposal, ranging from medical, dental, vision, long-term disability, short-term disability to life
• Vacation paid time off, sick days paid time off, and 11 company-paid holidays are all components of the employment benefits package presented by the company
• By participating in the 401k retirement plan, employees can receive a matching contribution of up to 4% from their employer
• The company offers a tuition reimbursement program that can help eligible employees receive up to $5,250 per year towards education expenses