Retail Counter Clerk

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description of Retail Counter Clerk:

Opportunity: Grow Your Career

A Retail Counter Clerk is responsible for processing customer purchases, handling payments, and providing excellent customer service in a retail environment.Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Quaification of Retail Counter Clerk:

• Demonstrates adeptness in handling customer inquiries with excellence
• Willing to be flexible with working hours to support the operational demands of the business
• Shows great proficiency in communication and organization, with precision and attention to detail
• Capable of multi-tasking
• Well-prepared to respond appropriately to changes in direction or unexpected circumstances
• Experienced in lifting heavy objects with or without the aid of modifications
• Shows efficiency in working alongside team members and managers
• Consumers have a strong inclination towards the customer experience offered in retail

Benefits of Retail Counter Clerk:

• Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Those who satisfy the service or hours requirements may also qualify for a 401(k) match and a comprehensive healthcare package that includes medical, dental, and vision plans. Additionally, they might be able to utilize a Health Savings Account (HSA) and a healthcare Flexible Spending Account (FSA), in addition to receiving life insurance coverage and short- or long-term disability benefits
• paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
• Reach out to your TJX contact for any further questions.

In addition to fostering an environment of open communication and providing support at the workplace, our commitment includes offering a competitive salary and benefits package. TJX evaluates all job applicants without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected category specified by federal, state, or local legislation. Moreover, TJX guarantees suitable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and pertinent state and local regulations.