Assistant General Store Manager

Job Summary of Assistant General Store Manager:

The Assistant General Store Manager duties involve aiding the Store Manager in advancing a sales climate that prioritizes customer satisfaction and product excellence, ensuring that the organization's values and guiding principles are integrated into all store activities. This comprises overseeing sales procedures, safeguarding resources, and handling HR responsibilities to secure exceptional customer service and optimal financial performance. We take pleasure in our roles and are steadfast in our belief that our team creates an unparalleled workplace for learning, development, and professional growth

Responsibilities of Assistant General Store Manager:

• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Assists in recruiting, hiring and developing a high performing team.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the SM, resolves human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that store team adheres to all employment practices and policies.

Qualification of Assistant General Store Manager:

• Possession of a high school diploma or an alternative qualification is obligatory
• Candidates with a background in retail management for a minimum of two years are highly desired
• To engage in this activity, individuals must have crossed the age threshold of 17 years
• Proficient in effectively conveying messages through verbal and written communication
• Skilled in acquiring or adapting to the technological resources provided by the company
• Demonstrated effectiveness in customer service with quantifiable success in sales and managerial capacities
• Shows proficiency in organizational skills and the capacity to handle multiple tasks concurrently in a high-paced environment
• Showing resilience in leadership, adeptness in offering training, and prowess in building strong team relationships
• Acquaintance with the bureaucratic elements of overseeing a store
• Proficient in exchanging information with clients and team members
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirement of Assistant General Store Manager:

• The duration of constant walking or standing ranges from 67% to 100% throughout the employee's 8-hour work shift
• Around 1% to 33% of the 8-hour shift involves lifting items up to 50 lbs
• Repetitive elevation tasks - making up 34% to 66% of a standard 8-hour workday

Applications are welcomed at any time for our store teams to accommodate our company's expansion. When there is a job opening, we will evaluate your application against the position's criteria. You have the liberty to apply for any position at any of our locations, even if that specific position is not available at the moment. Individuals with disabilities can request accommodation when applying for a job.

Chico's FAS, Inc. operates as an employer that upholds fairness in hiring practices, refraining from bias concerning attributes such as race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, genetics, gender, sexual orientation, military service, veteran status, or any legally safeguarded classification.