Business Operations Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
The Manager of Business Operations supports the organization by providing strategic planning support, organizing, directing, and assisting in the implementation of work efforts that drive the goals and objectives of leadership. Leading, directing, and coaching a team of Program Managers who drive strategic programs and performance improvements. This role supervises a team of Program Managers and works closely with cross-functional business stakeholders to drive operational efficiencies and execution of successful program plans.
Through program support, including data collection, analysis, organizational change, communications, and presentation to upper management. This role requires an expert, self-starter who delivers outstanding customer service to the business, works with all levels of the organization, and is capable of coordinating, motivating, and managing a team to meet critical, demanding timelines and strategic objectives. Must be able to see opportunities and influence leaders to act to craft the strategic direction of the organization.

Job Responsibilities:

• Directs and manages Program Managers to maintain continuous alignment of program scope with strategic business objectives, and ensure programs meet success criteria and schedules; Provides coaching and individual professional development to team.
• Applies knowledge of the T-Mobile business and Project Management Institute (PMI) best practices in an objective manner towards successfully executing and continuously improving program and/or PMO cross-functional collaboration, communication, influence, issue resolution & negotiation, and team processes.
• Contributes to and maintains program approach and high level roadmap, and updates as needed to match business priorities, constraints and dependencies.
• Ensures timely communication and escalates program issues, risks, constraints, and dependencies to management and the program stakeholders; Drives resolution and mitigations with team.
• Serves as a consulting and subject matter expert on department-wide assignments by adding value and
• identifying gaps to drive a better outcome through knowledge and experiences.
• Directs data analysis strategy to analyze multifaceted data from various sources and uses its interpretation to drive operational excellence.
• Works cross-functionally across the organization to drive innovation and automation within the businessto realize operational effeciences through Power Apps, AI, and other technologies.

Education and Work Experience:

• 4-7 years Experience in Organizational Programs, Project Management or Related Area Required
• Less than 2 years Supervisory or Program Leadership Experience Required

Knowledge, Skills and Abilities:

• Portfolio, Program and/or Project Management (Required)
• Working understanding of PMI principles and practices (Required)
• Excellent interpersonal and communication skills with demonstrated ability to work with all levels of the organization (including sr. leadership) (Required)
• Ability to complete work assignments while meeting deadlines and productivity standards with minimal supervision (Required)
• Solid organizational and problem-solving skills including attention to detail and multitasking skills (Required)
• Ability to employ a strong ethical perspective in all areas of the business practice (Required)
• Positive thinker and a team player with ability to collaborate and drive enthusiasm (Required)
• Works well with direct communication and management style (Required)
• Experience with project tracking and technical development software including but not limited to Asana, Jira, Aha (Preferred)

Licenses and Certifications:

• Project Management Professional (PMP) (Preferred)
• Program Management Professional (PgMP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $102,100 - $184,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ315505¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.