Retail Co-Manager

Job Summary of Retail Co-Manager:

In the role of Retail Co-Manager, one must support the Store Manager in championing a sales culture that revolves around customer service and quality products, with a dedication to upholding the company's values and principles in all facets of store operations. This involves supervising sales activities, protecting assets, and managing HR functions to ensure outstanding customer service and maximum profitability. Our enthusiasm for our work drives us, and we are convinced that our team establishes a remarkable environment for career growth, education, and advancement

Responsibilities of Retail Co-Manager:

• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Assists in recruiting, hiring and developing a high performing team.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the SM, resolves human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that store team adheres to all employment practices and policies.

Qualification of Retail Co-Manager:

• A high school diploma or its comparable substitute must be obtained
• Preference is given to individuals who have worked in retail management for two or more years
• Individuals must have reached the legal age of 18 years to join in on this event
• Outstanding proficiency in articulating thoughts and information verbally and in writing
• Proficient in learning or adjusting to the technology made available by the organization
• Demonstrated effectiveness in customer service with quantifiable success in sales and managerial capacities
• Skilled at organization and capable of multitasking effectively within a fast-paced setting
• Exhibiting potent leadership skills, proficiency in guiding others, and the knack for boosting team morale
• Awareness of the organizational requirements of store operations
• Experienced in conveying messages to clients and team members
• Attendance on a regular basis is vital in this job to ensure ample coverage for meeting the objectives of the company. The ability to work a flexible schedule, which may involve nights, weekends, and holidays, is mandatory for this role

Physical Requirements of Retail Co-Manager:

• Employees are required to stand or walk for a substantial amount, between 67% and 100%, of their time while on duty
• The lifting of items weighing up to 50 lbs. may be necessary for a fraction, varying from 1% to 33%, of the complete 8-hour shift
• Periodic climbing involvement - ranging from 34% to 66% throughout an 8-hour shift

We are in a phase of growth, and therefore, we encourage applications from qualified individuals to join our store teams. Your application will be considered whenever there is an opening to see if it matches the job requirements. You are welcome to apply for any position at any location, regardless of current vacancies. Accommodations are provided for applicants with disabilities seeking employment.

Chico's FAS, Inc. maintains a non-discriminatory stance in its employment practices, ensuring that individuals are evaluated for opportunities based on their qualifications and abilities rather than factors such as race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, genetics, gender, sexual orientation, military service, veteran status, or any legally safeguarded classification.