Assistant Retail Store manager

Job Summary of Assistant Retail Store manager:

The Assistant Retail Store manager partners with the Store Manager to steer and enhance the performance of the store team, with the aim of cementing T-Mobile's position as a beloved brand among customers and enabling the triumph of Mobile Experts.

Responsibilities of Assistant Retail Store manager:

• Customer:Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Qualification of Assistant Retail Store manager:

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment preferred Preferred
• Communication (Required)
• Leadership (Required)
• Store Operations
• At least 18 years of age
• Legally authorized to work in the United States

Travel:Travel Required (Yes/No): No

DOT Regulated:

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Benefits of Assistant Retail Store manager:

• Eligible employees, regardless of their hours, are entitled to the same benefits. Our offerings include medical, dental, and vision insurance as well as a flexible spending account to cater to various needs
• Among the array of benefits provided to new full-time and part-time employees are a 401(k) retirement plan, allocations of company stocks, participation in an employee stock purchase plan, paid time off which includes a maximum of 12 holidays per year, along with paid parental and family leave. New full-time hires can enjoy an extensive benefits package totaling approximately four weeks annually, while part-time hires can benefit from about 2.5 weeks of these advantages yearly
• Family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

Employees at T-Mobile USA, Inc. can expect fair treatment in employment matters devoid of prejudice based on citizenship status, physical or mental disability, or any other protected status. The company's commitment to non-discriminatory practices extends to upholding the rights of individuals from diverse backgrounds without fear of discrimination, retaliation, or harassment. T-Mobile enforces a zero-tolerance policy towards behaviors that undermine the principles of equality and respect in the workplace.