Telecom Sales Associate

Job Summary of Telecom Sales Associate:

A critical aspect of being a Telecom Sales Associate is the completion of comprehensive new employee training, which is essential for thriving in the role and excelling in customer interactions.Telecom Sales Associate play a vital role as part of a Retail Team of Experts representing the T-Mobile brand with enthusiasm and effectiveness. They are passionate about creating energy and fostering interest in the range of products and services offered.Telecom Sales Associate excel in dynamic environments where technological advancements, customer requirements, and intricacies of the Retail experience are continually evolving. They prioritize establishing authentic connections with customers and stand out for their exceptional ability to initiate and enhance relationships within the wireless industry. Their commitment lies in developing expertise to understand and cater to customer needs by focusing on educating, showcasing, and recommending suitable device and service solutions. This position emphasizes continuous learning, urging new associates to collaborate with their team and actively enhance their skills to progress to the role of Mobile Expert.

Responsibilities of Telecom Sales Associate:

• Developing expertise in attending to customers' needs and driving sales, alongside delivering exceptional customer service and cultivating loyalty through:
• Supporting customers in continuing their shopping experience from where they last left off, whether it was online, through Customer Service, or in a brick-and-mortar location.
• Showcasing cutting-edge technology and addressing the unique needs of each customer through interactive in-store demonstrations.
• Through side-by-side selling, we aim to provide tailored solutions that go beyond simple device and service plans, enabling customers to remain connected to their preferred contacts and interests with the latest accessories and IoT technology.
• Handling service and sales demands with poise, sincerity, and empathy.
• Acquires proficiency with and consistently applies digital resources in interactions and onboarding to actively exhibit:
• The growth of our network ensures that customers in the area can enjoy lightning-fast connectivity through LTE technology
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Wraps up the T-Mobile in-store experience training encompassing fresh skill sets, operational methods, and understanding of technological platforms and support materials.
• Maximizes their shift hours by proactively engaging in learning opportunities during customer interactions, staying informed about the latest developments in wireless technology.
• Engages with T-Mobile employees from different sectors, including commercial and customer care, in order to foster relationships:
• Work together to possess the customer journey and tackle challenges to ensure a seamless and efficient customer experience.
• Efficiently pinpoint and transfer leads for small businesses.
• Drive initiatives that enhance teamwork and cultivate an environment that values all team members' input and contributions

Qualification of Telecom Sales Associate:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. 
• Effective at balancing customer needs and performance goals.
• At least 18 years of age
• Legally authorized to work in the United States

Benefits of Telecom Sales Associate:

• We offer a range of benefits including health insurance, dental coverage, and vision care, as well as a flexible spending account, a 401(k) plan, stock grants, and an employee stock purchase plan. Employees also enjoy paid time off and up to 12 holidays per year, equating to roughly 4 weeks for full-time staff and 2.5 weeks for part-time staff
• Provision of paid parental and family leave, advantages for family expansion, backup resources for caregiving, improved family assistance, subsidies for childcare, aid for educational expenses, guidance for higher education, options for short- and long-term disability coverage, voluntary accidental and life insurance plans, as well as voluntary disability and long-term care insurance are offered.

At T-Mobile USA, Inc., all employment decisions are devoid of bias towards age, race, color, religion, sex, sexual orientation, gender expression, national origin, religious beliefs, marital standing, citizenship, veteran identity, disabilities, or any other protected status under applicable laws. Discrimination, reprisal, or unwelcome conduct on the basis of these criteria are incompatible with the organization's principles and will not be condoned.