Mobile Store Clerk

Job Summary of Mobile Store Clerk:

Mobile Store Clerk, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.Mobile Store Clerk excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Store Clerk, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities of Mobile Store Clerk:

• Interacts proactively with a wide array of customers in a high-traffic retail environment. Leveraging digital tools, ensures effective communication, provides education to customers, and showcases the benefits of T-Mobile solutions.
• As a Mobile Store Clerk, you will consistently utilize digital self-service tools when engaging with customers and facilitating the onboarding procedure. Your main focus will involve identifying customer needs and implementing sales strategies that emphasize providing solutions to showcase the value of T-Mobile products and services. By suggesting suitable wireless solutions and guiding customers on utilizing the T-Mobile app for self-service support, you will enhance customer rapport and secure their satisfaction.
• Embark on a complete training regime revolving around the T-Mobile in-store experience, developing expertise in novel skills, product insights, operational methodologies, and system utilities. Stay attuned to individual accomplishments, ongoing promotions, and Hub notifications in order to perpetually be customer-focused. Dedicate efforts to enhancing skills continuously to deliver exceptional service quality. Forge partnerships with neighboring store establishments to facilitate effective customer orientation. Engage in skill-building exercises, knowledge dissemination activities, and operational functions like opening and closing procedures. Assume responsibility for kiosk key maintenance, asset security measures, and prompt communication of any irregularities to managerial staff.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Forms connections with nearby management and teams to enhance the customer experience across all touchpoints, including account setup, device assistance, and account maintenance.

Qualification of Mobile Store Clerk:

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age
• Legally authorized to work in the United States

Benefits of Mobile Store Clerk:

• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan
• Paid time off and 12 paid holidays are granted annually to all new employees, with full-time employees receiving about four weeks off and part-time employees about 2.5 weeks off. The company also provides paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, and college coaching. Other benefits include short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

The commitment to equality and fairness is paramount in T-Mobile USA, Inc.'s employment practices. The company upholds the principle of making all decisions in the employment realm without prejudice towards age, race, color, religion, gender expression, sexual orientation, national origin, religious beliefs, marital status, citizenship, veteran status, disability, or any other characteristic safeguarded by federal, state, or local laws. Any form of discrimination, retaliation, or harassment contrary to these guidelines is considered incompatible with the company's ethical standards.