Retail Manager

Job Summary of Retail Manager:

As a Retail Manager, you are prepared to set the standard, fully commit, and inspire and enable your team to put forth their best effort in excelling at connecting customers with their needs. The role involves overseeing all activities at a T-Mobile store, requiring knowledge of various retail functions such as recruitment, scheduling, staff development, promotional strategies, theft prevention, and team management. You are the main channel of communication for the store's staff members.

Responsibilities of Retail Manager:

• Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store.

Qualifications of Retail Manager:

• High School Diploma/GED
• Bachelor's Degree Pref
• 2-4 years of supervisory expertise in the retail industry's sales sector
• Two to four years of experience in sales and sales management
• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service
• - Must be a minimum of 18 years old
• Permitted by law to work in the United States

Travel:

• Travel Required (Yes/No):No

DOT Regulated:

• Is the Position Regulated by the Department of Transportation? No
• Safety Sensitive Position: No, indicating that the role does not involve tasks or responsibilities that directly impact safety

Benefits of Retail Manager:

• Full-time and part-time workers both receive identical benefits upon meeting the eligibility criteria. Our benefits package includes medical, dental, and vision coverage along with the option of a flexible spending account
• New full-time employees receive approximately 4 weeks of paid time off, which includes up to 12 paid holidays, while new part-time employees are granted around 2.5 weeks off annually, encompassing a variety of benefits such as 401(k) contributions, employee stock grants, and employee stock purchase plans.

T-Mobile USA, Inc. is committed to providing equal opportunities in employment without discrimination based on various factors such as age, race, color, religion, gender, sexual orientation, nationality, marital status, disability, or any other protected characteristic. Employment decisions will be made without bias towards any of these categories, in accordance with applicable laws at federal, state, and local levels. The company strictly prohibits any form of discrimination, retaliation, or harassment related to these protected characteristics, as it goes against the company's principles and ethos.