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When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

In a call center environment, you’ll be supervising the team responsible for resolving customer issues, and conducting root cause analysis to improve the customer experience. You will achieve maximum productivity and customer satisfaction by evaluating team results, providing direction, and mentorship, while leading and motivating your team to build impactful processes.

• Ensuring timely, complete and cost effective workflows.

• Ensuring compliance with federal and state credit and collection laws.

• Partnering with staff to recommend standard methodologies for undertaking collection efforts.

• Preparing daily, weekly, monthly quality assurance and customer issue trending reports.

• Observing team to ensure customers are being contacted properly, processes are followed accurately and mitigation efforts are implemented.

• Managing the escalation system and monitoring results to ensure customers are being contacted properly.

• Performing quality checks to ensure accuracy and thoroughness.

What we’re looking for...

You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. As an outstanding supervisor- inspiring and developing your team to achieve great results is personally rewarding for you. People trust you - you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

Even better if you have one or more of the following:

• A degree in Business Administration.

• Led a team, ideally in a call center environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $73,000.00 - $135,000.00.

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