General Store Manager

Job Summary of General Store Manager:

As a General Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Responsibilities of General Store Manager:

• Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store.

Qualifications of General Store Manager:

• High School Diploma/GED
• Bachelor's Degree Pref
• Experienced in overseeing retail sales personnel and operations for 2-4 years
• A background in sales and sales management for a duration of two to four years
• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service
• - The age requirement is a minimum of 18 years
• Entitled to work in the United States according to the law

Travel:

• Travel Required (Yes/No):No

DOT Regulated:

• Does the Job Adhere to DOT Regulations? No, it does not
• Non-Critical Safety Position: No, suggesting that safety is not a primary concern in this role

Benefits of General Store Manager:

• Upon fulfilling the eligibility criteria, both full-time and part-time employees can avail themselves of the same benefits. Our offerings include medical, dental, and vision insurance, along with the option for a flexible spending account
• In addition to traditional benefits like 401(k) contributions and stock options, employees have access to various voluntary insurance coverages such as accident, life, and disability insurance, as well as long-term care insurance.

T-Mobile USA, Inc. is dedicated to creating a work environment where employment decisions are based on merit and qualifications rather than discriminatory factors. The company emphasizes the importance of treating all employees fairly and respectfully, irrespective of age, race, ethnicity, religion, marital status, disability, or any other characteristic protected by law. Discriminatory practices, retaliatory actions, or harassment based on such protected attributes are antithetical to the company's values and will not be tolerated in any form.