Store Associate Manager

Job Summary of Store Associate Manager:

In collaboration with the Store Manager, the Store Associate Manager leads the store team towards fulfilling T-Mobile's mission of earning a special place in customers' hearts and facilitating the achievement of Mobile Expert objectives.

Responsibilities of Store Associate Manager:

• Customer:Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Qualification of Store Associate Manager:

• The minimum educational qualification includes a high school diploma or GED
• Individuals with a background in customer service and/or sales for at least 1 year are preferred, with a preference for those with retail experience
• Communication (Required)
• Leadership (Required)
• Store Operations
• The age limit is set at a minimum of 18 years
• Given permission to work in the United States according to legal regulations

Requirement for travel (Yes/No): Non-essential

DOT Regulated:

• Position is not classified as DOT-regulated
• Safety Focused Job (Yes/No): No

Benefits of Store Associate Manager:

• All employees, whether full-time or part-time, can access identical benefits if they meet the eligibility requirements. These benefits consist of medical, dental, and vision insurance coverage, as well as the option of a flexible spending account
• New full-time and part-time employees are offered a myriad of benefits including enrollment in a 401(k) program, the allocation of company stocks to employees, the ability to purchase discounted stocks through an employee stock purchase program, paid time off inclusive of up to 12 holidays per year, as well as compensated parental and family leave. The benefits package for full-time workers equates to roughly four weeks annually, while part-time staff receive approximately 2.5 weeks' worth of these benefits each year
• Family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

T-Mobile USA, Inc. affirms its status as an Equal Opportunity Employer that abides by anti-discrimination laws to ensure a workplace free from bias related to any protected classification. Decisions regarding the employee-employer relationship at T-Mobile are undertaken with a commitment to fairness and inclusivity, prohibiting acts of discrimination, retaliation, or harassment based on any personal characteristic. Upholding these principles reflects the company's dedication to fostering a diverse and welcoming work environment.