Sales Crew Lead

Job Summary of Sales Crew Lead:

In supporting Management, the Sales Crew Lead works towards promoting a sales culture centered on customers and products, where the foundational values and guiding principles drive all store operations to provide exceptional customer experiences and maximize profitability. With a strong passion for our work, we believe that our team is an unparalleled environment for employment, education, and personal growth

Responsibilities of Sales Crew Lead:

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.

Qualification of Sales Crew Lead:

• A high school diploma or a similar equivalent is a fundamental requirement
• Retail or sales management experience of over a year is preferred
• Participation is limited to those who have attained the age of 18
• Superior verbal and written communication aptitude
• Remarkable aptitude in providing excellent service to enhance customer experiences
• Adept at learning and adjusting to the technological solutions provided by the company
• Awareness of the managerial aspects of store administration
• Possesses exceptional organizational skills and can efficiently multitask in a high-speed environment
• Skilled in customer communication
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements of Sales Crew Lead:

• The obligation to be consistently walking or standing is detailed to encompass a significant fraction, ranging from 67% to the full 100%, of an 8-hour workday
• The requirement to lift items up to 50 lbs. arises sporadically, constituting 1-33% of an 8-hour shift
• Climbing is necessary for approximately 34% to 66% of the time during a typical workday

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Sales Crew Lead for assistance.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.