Sales Assistant Manager

Job Summary of Sales Assistant Manager

The Sales Assistant Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Responsibilities of Sales Assistant Manager:

• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Assists in recruiting, hiring and developing a high performing team.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the SM, resolves human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that store team adheres to all employment practices and policies.

Qualification of Sales Assistant Manager:

• Meeting the requirement involves holding a high school diploma or its alternative
• Applicants are encouraged to have more than two years of experience in managing retail establishments
• For this particular event, participants must have reached the age of 18
• Demonstrates excellent verbal and written communication capabilities
• Proficient at acquiring or adjusting to the technological resources offered by the organization
• Confirmed expertise in customer service through statistical evidence of accomplishments in sales and leadership
• Has a talent for organization and managing multiple tasks simultaneously in a fast-paced environment
• Radiating strong leadership qualities, expertise in training practices, and proficiency in fostering team unity
• Acquaintance with the bureaucratic elements of overseeing a store
• Able to articulate ideas to both customers and colleagues
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirement of Sales Assistant Manager:

• The duration of constant walking or standing ranges from 67% to 100% throughout the employee's 8-hour work shift
• Throughout an 8-hour shift, a variable amount, from 1% to 33%, of time is allocated for lifting objects weighing up to 50 lbs
• Frequent mountaineering - encompassing 34% to 66% of an 8-hour work period

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.