Mobile Sales Assistant

Job Summary of Mobile Sales Assistant:

One of the key responsibilities of being a Mobile Sales Assistant is to successfully complete the new employee training program, which plays a fundamental role in preparing them for their duties.Mobile Sales Assistant are valued team members within a Retail Team of Experts entrusted with authentically representing and embodying the T-Mobile brand. They serve as enthusiastic ambassadors who are dedicated to fostering excitement and interest around the wide array of products and services available.Mobile Sales Assistant exhibit a genuine passion for the interconnected world and excel in thriving in fast-paced environments where technology advancements, customer needs, and the Retail landscape constantly evolve. They prioritize establishing meaningful connections with customers and are recognized for their unparalleled ability to create and deepen relationships within the wireless industry. Mobile Sales Assistant are committed to developing expertise in understanding customer requirements and have a strong enthusiasm for educating, showcasing, and recommending appropriate device and service solutions. This position emphasizes a continuous learning mindset, urging new associates to actively engage with their team and build essential skills and proficiencies in preparation for transitioning to the role of Mobile Expert.

Responsibilities of Mobile Sales Assistant:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Qualification of Mobile Sales Assistant:

• Applicants must have completed high school or obtained a GED as a prerequisite
• The ideal candidate will have a track record of at least 6 months in customer service and/or sales, with a preference for retail experience
• Committed advocate for customers with a passion for being genuine in communications and deriving pleasure from connecting with others
• Ambitious nature and proven success in a rapidly changing sales environment.
• Prepared to work harmoniously with coworkers and store leaders, engaging in knowledge exchange and mutual learning, while meeting customer needs and resolving issues effectively.
• Competent in finding a balance between customer satisfaction and performance metrics.
• At least 18 years old is the mandatory age
• Granted the legal privilege to work in the United States

Benefits of Mobile Sales Assistant:

• Included in our benefits package are medical, dental, and vision insurance plans, a flexible spending account, a 401(k) retirement plan, stock grants, and an employee stock purchase plan. Employees are also eligible for paid time off and up to 12 holidays per year, providing new full-time staff with about 4 weeks off and new part-time staff with around 2.5 weeks off annually
• Paid parental and family leave, family-focused perks, backup care resources, expanded family support services, financial aid for childcare, tuition assistance, college guidance, short- and long-term disability provisions, voluntary accident and life insurance offerings, as well as voluntary disability and long-term care insurance are included in the range of benefits.

Fairness and equality are fundamental principles upheld by T-Mobile USA, Inc. as an Equal Opportunity Employer. The company commits to conducting all employment-related decisions without bias based on age, race, color, religion, gender, sexual orientation, gender identity, nationality, religion, marital status, citizenship, veteran status, disability, or any other protected characteristic stipulated by federal, state, or local laws. Acts of bias, retaliation, or harassment stemming from these aspects are contrary to the company's business practices and are intolerable.