Customer Care Specialist

Job Description of Customer Care Specialist:

As part of their job Customer Care Specialist aim to ensure customers enjoy a top-notch and gratifying shopping experience. Their key responsibilities include accurately handling transactions, which involves overseeing self-checkout purchases and customer payments, addressing and resolving technical issues, and minimizing escalation. Frequent communication with the Customer Care Specialist is essential to keep them informed about customer engagement, asset protection measures, and equipment functionality. The Specialist is also instrumental in providing customers with insights and information about various products.

Responsibilities of Customer Care Specialist:

• Deliver quick and courteous support to every client at the customer service desk and in all areas of the establishment.
• Quickly resolve customer problems or refer them to a supervisor for further assistance.
• Provide guidance to customers regarding the range of services offered at the store and motivate them to partake in continuous activities.

Requirements of Customer Care Specialist:

• Ability to represent and support Big Y's culture of caring while living our Mission & Vision.
• Supports Big Y's Diversity, Equity and Inclusion initiatives.
• Must project a clean and professional appearance.
• Ability to operate within company policies, procedures, and standards.
• Willingness to cross train and learn other areas as needed.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must be 18 years of age or older.