Retail Assistant Manager

Job Summary of Retail Assistant Manager:

The Retail Assistant Manager, along with the Store Manager, is responsible for overseeing the development and leadership of the store team to achieve T-Mobile's objectives of building customer loyalty and fostering the success of Mobile Experts.

Responsibilities of Retail Assistant Manager:

• It is the responsibility of the Customer position to ensure that each Mobile Expert is well-versed in T-Mobile's Manifesto and embraces the core value of prioritizing customer satisfaction.
• It is essential to meet all customer needs upon entering the store and to help employees enhance customer confidence through ensuring a seamless and stress-free experience, as well as addressing the entire concern comprehensively.
• Thorough documentation of Mobile Experts' interactions with customers, along with reviews, to support progress, instruction, and guidance discussions.
• Manage customer waiting periods effectively through continuous awareness of offerings and promotions.
• Owner: Demonstrating leadership by keeping abreast of the newest products, services, training, and best practices in leadership to continue being a valuable expert for the team. Engaging directly with Mobile Experts to ensure they achieve or exceed the established monthly success metrics by completing their designated training in a timely manner.
• Aid in maintaining the excellence of the store setting and comply with the national plan-o-gram criteria. Utilize visual exhibits and interactive gadgets appropriately to enhance the customer experience. Ensure that visual exhibits and gadgets are regularly refreshed.
• Guaranteeing that the team is well-informed about corporate and store communications is crucial. It is important to keep all employees updated on internal and external communication.

Qualification of Retail Assistant Manager:

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment preferred Preferred
• Communication (Required)
• Leadership (Required)
• Store Operations
• At least 18 years of age
• Legally authorized to work in the United States

Travel:Travel Required (Yes/No): No

DOT Regulated:

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Benefits of Retail Assistant Manager:

• Employees, whether working full-time or part-time, have equal access to a wide range of benefits once they qualify. These include healthcare benefits such as medical, dental, and vision insurance, as well as a flexible spending account for eligible expenses
• New full-time employees are entitled to various benefits such as a 401(k) plan, employee stock grants, an employee stock purchase program, paid time off, including up to 12 holidays per year, and parental and family leave with compensation. For part-time staff, the equivalent benefits add up to roughly 2.5 weeks annually, ensuring a well-rounded and supportive package for all employees
• Family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

At T-Mobile USA, Inc., decisions regarding employment are free from bias concerning personal characteristics such as age, race, color, religion, gender, sexual orientation, or national origin. The company prohibits any form of discrimination, retaliation, or harassment based on these factors, following strict adherence to federal, state, and local regulations. Maintaining a fair and inclusive work environment is a core principle upheld by T-Mobile in all aspects of its operations.